Reads enquiries
Extracts shipment parameters, checks completeness and prepares next steps.
From enquiry to settlement.
Exceptions go to people.
We automate information and decision flows in logistics: enquiries, quotations, documents, status, communication, deviations and settlement. The agent protects case continuity while the team focuses on relationships, negotiation and risk.
Discuss this scopeDelivery8–20 weeks
Modelprocess or operational module
OutcomeFaster handling, fewer lost details and stronger control over each case from first contact to closure.
The operating problem
Logistics spends time maintaining the flow rather than making decisions.
Messages, documents and status updates appear in different places, while the cost of missing information rises by the hour.
- 01
Enquiries and quotes require manual reading and re-keying of data.
- 02
Shipment status depends on memory, phone calls and follow-up messages.
- 03
Documents and settlement details are assembled after the event.
- 04
Exceptions are detected when the customer is already asking about the problem.
How the system works
The agent maintains the operating rhythm around the clock.
The system connects events, data and communication into one case and knows when to act and when to escalate.
Supports quotation
Collects cost, terms, history and data required to prepare a proposal.
Controls documents
Recognises types, missing items, data consistency and document status.
Monitors events
Tracks deadlines, status and risk signals and initiates communication.
Closes the case
Assembles settlement data, communication history and unresolved exceptions.
What you receive
A complete capability.
Not a loose prototype.
Every delivery combines process logic, working technology and the control required for people to trust it.
Logistics case model
A coherent state, events, ownership, documents and next steps.
Operational agents
Roles for enquiries, documents, status, communication or settlement.
TMS and email integration
Data moves across channels without manually rebuilding context.
Control tower
Risk, delay, missing-data and priority views for the team and manager.
Delivery path
From operating reality
to a live process.
Map the case journey
From enquiry through delivery and documentation to settlement and claims.
Define the events
Set expected information, deadlines, exceptions and responsibility.
Connect the channels
Integrate TMS, email, documents and status sources into one context.
Launch control
The agent drives cases while the team manages priorities and difficult exceptions.
Qualification
Is this the right
scope for you?
A clear fit protects time, budget and trust on both sides. We will say directly when another starting point is more responsible.
A strong fit when
- The team handles many similar cases and a high message volume.
- The cost of delay or missing information is commercially significant.
- The TMS stores data but does not automate communication and coordination end to end.
- The company wants standardisation without losing human control of relationships.
Choose another path when
- Volume is low and every delivery is a wholly individual project.
- The company expects autonomous communication to replace commercial relationships.
- Core operational data and status sources are unavailable.
06 / Logistics Operations Automation
Show us one case from first message to invoice.
We will break it into events, decisions and exceptions, then identify the best first scope to launch.
Next step
Let's start with one
process that hurts today.
In our first conversation, we will identify the area with the greatest potential and test whether agentic automation makes business sense.
Book a process conversation